Privacy

Privacy policy

Your privacy is important to us

Privacy Policy

How we use your information

Ipsos Stat (Emirates) LLC, commonly known as Ipsos (“Ipsos”, “Ipsos Stat”, “We”, or “Us”) is a company registered in the United Arab Emirates (“UAE”) with registration number 18624. Ipsos Stat is part of the Ipsos worldwide group of companies. Rewarding Panel (“Rewarding Panel”) is the Middle East consumer panel of Ipsos. This privacy policy explains how we use any personal information we collect about you (“Panelist”, “You” or “Your”) when you join our on-line panel (“Panel”), take part in surveys, or use the panel members website.

Topics:

  1. What information do we collect about you?
  2. How will we use the information you provide?
  3. Children
  4. Use of Cookies and similar code
  5. Use of Digital fingerprinting
  6. How long will we keep the information you provide?
  7. How you can get access to your information and/or correct it
  8. How do you ensure my personal information is secure?
  9. How to contact us
  10. Changes to our privacy policy
  11. Useful link
  12. Languages

1. What information do we collect about you?

We offer a refer-a-friend feature on our websites, which enables existing members of our panel to invite their friends to join the panel. This process allows the member to enter their friend’s first name and email address into our system, which then sends an automated email message to the friend's email address which includes the registration link to join their panel. As a result, we may obtain your first name and email address from an existing panel member who has asked us to send you an invitation to join the panel. All automated email messages sent to the friend’s email address will include an opt-out link to allow the friend to opt-out of receiving any further emails from us. We limit the number of referrals to five (5) per month.

We collect the information you provide by email and in completing our recruitment questionnaire, when you decide to join our panel.

We collect your Facebook basic profile information (meaning your name, e-mail address, gender, birthday, and location) that you have consented to our using when you connect to, and use the Rewarding Panel Facebook Application within your Facebook account, or you use the “Join using Facebook” or “Login with Facebook” buttons on the panel website.

We also collect information when you:

  • Create your profile in our member’s website
  • Voluntarily complete any of the surveys we invite you to participate in
  • Interact with other members using the “follow” feature
  • Voluntarily complete any of the polls another panel member creates using our “Polls” feature
  • You provide feedback, or other information on our panel members’ website
  •  

    2. How will we use the information you provide?

  • Keep a record of all panel members.
  • Send you invitations to participate in surveys that are relevant to you based on the information you provided in response to our recruitment questionnaire(s).
  • Send you an SMS message to your mobile phone number containing a verification code, in order to verify your application and activate your panelist account, when you sign up to our panel.
  • Append personal information about you to your responses to any surveys you participate in, such as geographical location, ethnicity, and occupation categories, etc. for the purpose of analyzing the survey responses and producing anonymous, statistical research results.
  • Enter you into any prize draws that you are eligible to take part in or, were invited to, have asked to be entered into.
  • With your explicit consent, when asked in a survey, to pass your individual survey responses together with your personal information to the client, who commissioned the survey. The client will use this information only for research purposes as explained in the survey. The client may also use this information to contact you, in order to invite you to participate in further research they conduct, but only where you have been informed of this and have explicitly consented to your information being used by the client for this purpose.
  • To create anonymous, statistical profiles of panel membership based on the information provided by panel members.
  • With your consent, to pass your information to other Ipsos Group companies so that they may invite you to participate in research studies they are carrying out that may be relevant to you.
  • Send you by email newsletters, announcements and other communications as set out in the Terms and Conditions

  • As part of the online advertising research and internet usage research studies we carry out, we may also:

  • Send you invitations to take part in research on your mobile device by text message. You can opt-out of this research activity by emailing panelksa@rewardingpanel.com
  • Detect if your computer or mobile device has a webcam attached so that we can send you invitations to take part in research that requires use of a webcam. You can opt-out of this research activity by emailing panelksa@rewardingpanel.com
  • We may also provide your personal information to:

  • Other Ipsos Group companies involved in the research studies we carry out.
  • Our sub-contractors who may carry out some of the work we do on our behalf, and under our control, including the service providers who host or provide technical support for our systems. Our sub-contractors are required to abide by the same data privacy legal requirements and security arrangements as ourselves.
  • This may involve transferring your personal information to other countries, however we can reassure you that we take great care to ensure that any transfers are carried out securely and in compliance with all applicable data protection and data privacy legal requirements.

    We will NEVER use your information for any purpose other than research and as described in this policy. Other than in relation to this Panel, we will NOT try to sell you anything, nor use your information for marketing purposes. Nor will we ever pass your information to third parties for marketing or advertising purposes.

    For more information about our panels, panel membership, or information related to your membership of one of our panels, please contact our Panel Support Team. They can be contacted by:

    Email sent to: panelksa@rewardingpanel.com

    Or by letter sent to:

    Panel Support Team,
    Rewarding Panel
    PO BOX: 71283, Dubai,
    UAE

    3. Children

    For any panels or surveys intended for children, we will always seek consent from our panelists that are a parent, legal guardian, or other person legally responsible for the child before inviting such child to join a panel or take part in the research.

    4. Use of Cookies and similar code

    By joining our online research panel and taking part in our online research, you agree to our use of cookies and the collection of information from your PC/Laptop or other computing device you may use whilst taking part in our online research activities as outlined below.

    Our panel website and online surveys collect information using 'cookies' and functionally similar technologies. Cookies are small files stored on your computer. Specifically, in respect of cookies, further details of what cookies are can be found by visiting www.aboutcookies.org.

    The emails we send to potential new panelists will also place a cookie when images are downloaded and the email is opened. You can prevent this cookie being placed by simply opening the email as text only, closing the email before downloading any images or by changing your browser/email software to restrict cookies.

    Standard Cookies

    rewardingpanel.com cookies

    We use cookies and similar technology on our website for the following purposes: distinguish users, help you log in, identify you when you log in, maintain a session on the social community, conduct quality control, store digital fingerprinting codes (please see the "Digital Fingerprinting" information below for more information), verify that you have the correct access and permissions, get the language and country information for the current website user, get the encrypted panelist id and panel id for the current website user, identify whether you took any action after clicking on our marketing communication, and similar.

    We also have Google Analytics cookies (utmb, utmc, utmz). These collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Further details can be found here: http://www.google.com/analytics/learn/privacy.html

    The list of cookies is as follows:

    ASP.NET_SessionId EncryptedPID
    ASPXANONYMOUS ISAY_OVERRIDE
    DOTNETNUKE bpmTrackingId
    language gid
    RVIDExtId ga
    ISIStest _gat
    JSESSIONID _gat_tracker0
    SOCIAL-V4 _gat_tracker1
    PanelistID portalroles
    PanelistSelectedCulture portalaliasid
    utmb, utmc, utmz authentication

    facebook.com cookies

  • c_user: This cookie contains the user ID of the currently logged in user and allow us to control the "Follow us on Facebook" and "Like" buttons.
  • datr: Allow us to control the "Follow us on Facebook" and "Like" buttons.
  • fbm_(digits) and fbrs_(digits): These cookies are set by Facebook for application integration and expires within one year. See here for more information on Facebook’s practices at https://www.facebook.com/help/cookies/
  • pl and sb: These cookies are set by Facebook. We use this service to show you have “liked” our website on the Facebook social network. Facebook can use this information to serve our ads on their platform. For more info, visit https://www.facebook.com/policies/cookies/
  • xs: This cookie is used to maintain the session while logged in.
  • fr: Facebook tracks opted-out Facebook users with a cookie (fr) that is used for advertising purposes.
  • locale: Indicates selected language to be used when viewing the site content.

  • twitter.com cookies

  • personalization_id: Persistent cookie installed by Twitter.
  • guest_id: Used if a visitor accesses the site when not logged into Twitter and a further cookie if accessed while logged on to Twitter. It allows us to track the sharing of the contents on Twitter.
  • external_referer: It collects information about the pages viewed by the user in the session.
  • ct0: Allow us to control the "Follow us on Twitter" button.
  • _twitter_sess: Used by Twitter services, to monitor referral links and login status.

  • ipsosinteractive.com cookies

    We use cookies and similar technology when you access one of our surveys for the following purposes: distinguish users, conduct quality control, store digital fingerprinting codes (please see the "Digital Fingerprinting" information below for more information), balance the load between our servers, and similar. The cookies are:

    ASP.NET_SessionId
    ridc, ridscr, ridfpf, rid2, rvid
    OTXUserTracking
    _pk_id.2.4de7
    RVID
    PJfNXlqz
    RVIDExtId
    BCSI-CS-3c406c8752813e90
    ISIStest
    _gat, _ga

    It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your device. However, if you do prevent our online surveys and Panel Members website from using cookies, our surveys and Panel Members website will not work properly, and you will not be able to participate in this Panel.

    Special Cookies

    As part of the online advertising research and internet usage research studies we carry out, we may also read cookies placed when you visit other websites to see if you have visited the website of, or been exposed to certain online advertising placed on websites by of one of our clients, as detailed below.

    We also work with carefully selected research partners, by placing cookies on your machine, as detailed below, so that our partners can identify you as one of our panelists whilst visiting websites to:

  • Present online advertising material to be tested in place of the online advertisement that would normally be presented to you.
  • Present you with a specific survey when you visit a website participating in the research program.
  • Collect information about the websites you visit for our research and looking at what types of websites our Panelists visit compared to other internet users.
  • You can opt-out of any of the above research activities, which are detailed in the below table, by emailing panelksa@rewardingpanel.com

    rec.rewardingpanel.com cookies

    fr: We use third party cookies or other similar tools, to track your exposure to and your activity on certain websites or the rewarding panel website. In some cases we may change the advertising displayed to you, including any video advertising, so that we or our partners can present you specially targeted online advertising material about rewarding panel, as you visit these websites. This may require capturing information about your IP Address, operating system, screen display settings, and browser type. You can withdraw your consent to this at any time by deleting the specific cookies from this category (e.g. “fr” cookie) or to prevent their use by adjusting the browser settings on your device.

    rewardingpanel.com cookies

    Panel: This cookie helps us to invite you to various research activities, as below. You can opt-out of being included in these activities by emailing panelksa@rewardingpanel.com.The purpose of the cookie is for:

  • Internet use surveys: We and our selected partners carry out research analyzing how people use the internet. This involves placing a cookie or other code on your machine that allows us and our partner to collect information about all the websites you visit and how you use the internet, so that we invite you to surveys more relevant to you.
  • Mobile advertising surveys: As we research online advertising that you might see while using your mobile device, we capture the mobile advertising ID of your device and compare it against all Mobile IDs, where the ads have been delivered to. We also capture the mobile advertising id as part of our mobile advertising research, to see if you have been exposed to a certain piece of mobile advertising. This lets us invite you to surveys related to the ads you may have seen on your mobile device. No personal information will be collected.
  • Web Intercept Surveys: We carry out pop-up studies on other websites controlled by our partners, that are only aimed at our panelists. This allows our partners to identify you as our panel member from the cookie on your machine, in order to present you with a pop-up survey on their website.
  • Enhanced Data Surveys: For certain select studies, we will obtain information that other companies (i.e. traditional or online retailers, loyalty card providers, software service providers) may hold about you and that is relevant to research. This will involve Ipsos passing identifiers like your name, your post code and/or email address to the other company, so that they can identify your records and then pass the relevant data to us. We may use this data to invite you to exclusive surveys where this data will be added to your survey responses. We can assure you that the results of this research will be completely anonymized before it is passed to the client.
  • Mobile Geo-surveys: Some of our mobile surveys are triggered based on a certain location. By enabling this option from “Privacy Settings” you will allow our mobile app to access the location services from your mobile phone.
  • Our partner’s cookies (insightexpressai.com)

    DW & PPIDS: The cookies are used for the following research activities. You can opt-out by emailing panelksa@rewardingpanel.com.

  • Ad tracking: As part of online advertising research, we carry out, we may place cookies on your device to see if you have seen certain online ads and invite you to relevant surveys related to this experience.
  • Ad replacement: As part of online advertising research, we carry out, we work with carefully selected partners to carry out research on new online advertising. This involves our placing a cookie on your machine that allows our partners to identify you as one of our panelists. The sole purpose of this is presenting online advertisement being evaluated in place of the advertisement that you would normally see. This cookie contains a unique code, but no personal information about you or your use of the internet will be collected.

  • These files are used as sparingly as possible and only for quality control, validation and, more importantly, to prevent us sending you reminders for any on-line survey you have already completed. It is possible for you to delete 'cookies' or to prevent their use by adjusting the browser settings on your device.

    In addition to our use of cookies, our online surveys automatically capture information about your IP Address, operating system, screen display settings, browser type, use of Flash and Java and to detect whether your device has a webcam. We use this information to:

  • ensure that the survey is delivered in a form suited to the software your device is using.
  • assist in providing support to you, should you have difficulty accessing or completing a survey.
  • anonymised information is also used for research purposes, for example to determine the percentage of our Panelists in a specific country who use a certain type of browser.

  • With your prior agreement, we may also install advanced cookies or similar code that can identify tags attached to certain web-sites or on-line advertisements relating to our clients and/or their products. Alternatively, again with your prior agreement, we may scan for and read cookies or code installed by other websites that you may have visited. The information obtained in this way will be used to help us send you surveys that are relevant to you (for example, you may be asked your opinion on ads that you have actually seen), or for other research into internet usage.

    5. Use of Digital fingerprinting

    We also use digital fingerprinting technology, also known as "Machine Identification" digital fingerprints, to gather certain information about your device hardware and software, for example, your IP address, the display settings of your monitor, the type of browser you are using, the type of operating system you are using, etc. This information is sent to our trusted third-party partner who converts it into a unique serial number – the digital "fingerprint" – and determines if it matches previous fingerprints. The data collected in this process and the digital fingerprint created is not tied to any of your personal information, is stored on secured servers, and is only used for quality control purposes and to help prevent panelists from completing the same survey many times, and for no other purpose.

    6. How long will we keep the information you provide?

    We will keep the information you provided when you joined our panel, together with any information you provided in response to a recruitment questionnaire for as long as you remain a member of the panel. You can leave the panel at any time you wish. We may also remove you from our panel if you are not taking part in any surveys, are no longer eligible to be a member of any other reason, if the panel is closed. Before removing anyone from our panel, we will contact them to let them know and provide details of how to remain a panel member where appropriate. However, in the event we consider you breach Rewarding Panel’s rules or terms and conditions, Rewarding Panel may remove you from our panel without any notice and your access to the panelist's website and to your points' account will be closed.

    When you leave the Panel, are removed from the panel, or the panel is closed, we will delete all your contact details, together with any other information that could be used to identify you, keeping only anonymous responses to surveys that you participated in.

    7. How can you get access to your information and/or correct it?

    You have the right to request a copy of all the information we hold about you. If you would like a copy of some or all of your personal information, please contact our Data Protection Department. They can be contacted by

    Email sent to: panelksa@rewardingpanel.com

    Or by letter sent to:

    Panel Support Team,
    Rewarding Panel
    PO BOX: 71283, Dubai,
    UAE

    Please quote your panelist id number (if known) or the email used for Rewarding Panel in your email or letter.

    8. How do you ensure my personal information is secure?

    We take very seriously our responsibilities to keep your personal information secure. As such, we take every reasonable precaution to ensure that your information is protected from loss, theft, or misuse. These precautions include appropriate physical security of our offices, controlled access to computer systems, and use of secure, encrypted internet connections when collecting personal information.

    9. How to contact us

    For more information about our panels, panel membership or information related to your membership of one of our panels, please contact our Panel Support Team. They can be contacted by:

    Email sent to: panelksa@rewardingpanel.com

    Or by letter sent to:

    Panel Support Team,
    Rewarding Panel
    PO BOX: 71283, Dubai,
    UAE

    If you have any questions or require further information about our privacy policy, our compliance with data protection laws or information we hold about you, please contact our Data Protection Department. They can be contacted:

    By email sent to: panelksa@rewardingpanel.com

    Or write to us at:

    Panel Support Team,
    Rewarding Panel
    PO BOX: 71283, Dubai,
    UAE

    Please quote the name of the panel and your panelist id (if known) or the email used for Rewarding Panel in your email or letter.

    10. Changes to our privacy policy

    We keep our privacy policy under regular review, and we will place any updates on this webpage. We will also inform you of any changes via the news section of the panel members’ website. Our privacy policy was last updated on 01 March 2018.

    11. Useful Link

    World Organization for market research - ESOMAR: www.esomar.org

    12. Languages

    This policy has been drafted in the English language. In the event of any conflict between the English version of this policy and any subsequent translation into any other language, the English version shall prevail.

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