The number of surveys you receive will vary. Most members receive at least one survey invitation every month with an average of four per month. Based on their profile information, some members receive a few more than others. It is always your decision about whether or not you take a survey.

We are sometimes running special mobile surveys. The Ipsos Mobile App is only used for specific mobile surveys and isn't available via your usual Rewarding Panel username and password.

When a survey is allocated to you through the app, you will be invited, via either email or SMS message, to download and log into the app with a different username to what you usually use for accessing your account on the panel website.

As soon as you complete a survey, either by email or on our website, our system registers the points you earned and/or the contest entries.

For most surveys, the earned points will be automatically added to your account within a few minutes of survey completion.

There may be instances when the points for recently completed surveys do not immediately appear in your account. In such cases, the points will be added into your account within 4 weeks after survey completion.

For most surveys, the earned points will be automatically added to your account within a few minutes of survey completion.

However, there may be instances when the points for recently completed surveys do not immediately appear in your account (due to occasional issues or project specificity).

In such cases, the points will be added into your account within 4 weeks after survey completion.

If clicking on the link does not let you access the survey, please copy and paste the second text link, found lower in the invitation letter, into your browser's address bar. The link may be split across two lines or more. If it is, you may have to copy and paste each line separately. If this does not solve your problem, contact us at panelksa@rewardingpanel.com, with the survey invitation or survey number.

If you experience difficulty with the link or any part of the survey experience, please use the "Support" button in the survey window itself or contact us at panelksa@rewardingpanel.com and provide a brief explanation of the problem, including your survey link or survey number. We will look into the matter promptly and get back to you within 2 business days.

Should you exit the survey link for any reason, you will be able to access it again and continue with the questionnaire in 10 minutes.

Many surveys are looking for specific characteristics that apply only to a small percentage of our Panel. Although we understand that it can be frustrating, ending a survey early ensures that your valuable time is used wisely. Answering an entire survey about a product that is of no interest to you would likely be more frustrating.

Questions like "Do you intend to buy this product?" are meant to find out what types of people are interested in a product. For example, men are more likely to want to buy a moustache trimmer, but women are more likely to want to buy a curling iron. Sometimes, it's hard to know what types of people would be interested in a product so that's why we ask. We will NEVER try to sell you anything.

If you will be going on vacation, or need some time off from taking surveys, you do not need to unsubscribe. Use the Report a Vacation feature to share with us the days you will be away, and we will make sure not to send you any survey invitations during that time. You can book time away after logging in, using the Report a Vacation link that you can find in the Settings section of your account, by clicking on the arrow next to your profile picture on the upper right corner of the page.